DHL has grown from a small international delivery business into one of the most recognized logistics companies in the world. The company was established in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn. Their original idea was simple but innovative: make international document delivery faster and more efficient. Over the years, this concept developed into a global logistics network connecting businesses, organizations, and individuals across continents.

Today, DHL operates in more than 220 countries and territories, supported by a workforce of approximately 584,000 employees. Its broad international presence allows the organization to support customers with transportation, delivery, warehousing, and supply chain services in many different markets. From international business shipments to personal parcels, DHL provides solutions designed around the changing needs of modern customers.

DHL Group brings together two major brands, DHL and Deutsche Post. Together, they cover a wide range of logistics and communication services. These include mail and parcel delivery, express transportation, freight forwarding, supply chain management, and e-commerce logistics. This diverse service portfolio enables the Group to work with both individual customers and large international companies.

The rapid expansion of online shopping has also created new opportunities for logistics providers. Customers increasingly expect convenient delivery options, reliable tracking, and faster transportation. DHL continues to develop its e-commerce logistics capabilities to help retailers and businesses manage orders, transportation, storage, and final delivery more effectively. Strong international connections make it possible to support companies entering new markets and serving customers across borders.

DHL Group is also focusing on long-term business development through its Strategy 2030, known as “Accelerate sustainable growth.” The strategy is designed to strengthen the company’s growth opportunities while supporting the individual divisions within the organization. Greater efficiency, innovation, customer service, and sustainable operations are important elements of this long-term direction.

Sustainability has become an important part of the logistics industry, particularly as global transportation creates environmental challenges. DHL is working toward more responsible business practices by exploring cleaner transportation methods, improving operational efficiency, and supporting lower-emission logistics solutions. These efforts reflect the growing demand from customers and businesses for supply chains that combine strong performance with environmental responsibility.

Technology also plays a major role in modern logistics. Digital systems help companies monitor shipments, manage inventories, coordinate transportation, and improve delivery planning. DHL continues to use technology and data-driven solutions to make logistics networks more connected and responsive. These developments help customers gain better visibility while allowing operations to adapt to changing market conditions.

Behind these services is a diverse international workforce that includes logistics specialists, supply chain professionals, business experts, human resources teams, information technology specialists, and other skilled employees. Working across different regions and cultures requires cooperation, communication, and a shared focus on customer needs.

DHL’s development over several decades demonstrates how logistics has changed from basic transportation into a complex global industry. The company combines international reach, specialized services, technology, and sustainability initiatives to support modern commerce. Its continued investment in people, innovation, and operational improvement positions DHL to respond to the demands of an increasingly connected global economy.

Job Openings

Tele Sales Executive – KWT

AccountabilitiesCustomer:

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade
• Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business
• Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.

Internal:

• Liaise with every department that is responsible for customers

Process:

• Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers
• Monitor credit issues and liase with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected
• Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring
• Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently
• Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early

Skills / Qualifications

Problem Solving:

• There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business.
• There will also be service issues, billing queries, and other ad hoc problems that will arise.
• The core function of a Tele Sales agent is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, there are always senior management available to assist.

Customer Orientation:

• Is focused on identifying and meeting customer needs.  Acts to establish a long term business partnership with internal and external customers.

Planning and Organizing:

• Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.
• The planning and organization will be monitored by the Direct Channel Manager.

Decision Making

• When negotiating rates and contracts, agents are authorised to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.
• In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.

Results Orientation

• Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

Teamwork

• Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Accountability

• Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures.  Builds others’ trust in own professionalism, integrity, expertise and ability to achieve results.

Communication Skills

• Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.

Self Management

• Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

Attention to Detail

• Is thorough and complete in performing all aspects of the job.  Stays focused on the details of the job, no matter how small.  Checks and monitors work to ensure accuracy.

Experience

Essential:

• Excellent verbal communication skills and interpersonal style
• Excellent personal presentation, grooming and hygiene
• Excellent organizational skills, including ability to prioritize workload
• Ability to effectively contribute as a team member as part of a busy team
• Proven ability to work under pressure in a fast paced, time sensitive environment
• Demonstrated ability to use initiative/judgement to solve job related issues
• Good understanding of DHL Network
• Strong problem solving capability
• Desire to get the job done
• Passion to provide excellent Customer Service
• Right first time philosophy
• Telephone / Sales experience in a multi-national company with customer interface experience essential.
• Driving license an advantage
• 1 to 2 years of DHL experience (if transferred within)
• Good command of English language; Arabic an advantage.
• Excellent PC skills (MS Word & Excel)
• Numerically literate
• Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.
• Well developed communication & selling skills
• Professional Telephone Behavior
• Customer Services attitude (controlled temperament)
• Dedicated, Hardworking and Enthusiastic
• Flexible and prepared to work long hours
• Reliable
• Ability to work under pressure

Educational Qualifications:

• Minimum Requirement of Bachelor’s Degree

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