Serco CAREERS: APPLY NOW FOR THE LATEST VACANCIES
For more than seven decades, Serco has maintained a strong and influential presence across the Middle East, building deep regional expertise since operations first began in 1947. Over the years, the organisation has become widely recognised for delivering high-quality public services on behalf of governments, semi-government authorities, and major private sector organisations. Through long-standing partnerships and operational excellence, Serco has contributed to the development and modernisation of critical sectors that directly impact communities, infrastructure, and economic growth throughout the region.
A comprehensive understanding of regional priorities, combined with international operational experience, has enabled the organisation to support complex projects across multiple industries. By integrating skilled professionals, advanced technologies, and strategic partnerships, innovative service solutions are developed to address evolving challenges faced by modern societies. This approach allows organisations and governments to improve operational efficiency, strengthen service delivery, and create positive outcomes for citizens and customers alike.
Within the aviation sector, Serco has established a strong reputation for supporting airports and aviation authorities through specialised operational services. Extensive expertise has been developed in delivering safe, reliable, and efficient airport solutions for civilian, commercial, and military aviation environments. Passenger experience remains a central focus across all airport operations, ensuring that safety, convenience, and efficiency are consistently maintained at the highest standards.
The organisation provides a broad range of aviation services designed to optimise airport performance and improve operational continuity. Capabilities include facilities management, asset management, air traffic control support, operational planning, engineering services, and user-centred design for both new and upgraded airport infrastructure. Through integrated airport management solutions, clients are able to benefit from coordinated services that improve productivity, reduce operational disruptions, and enhance overall airport efficiency.
In addition to aviation, substantial expertise has also been developed within the transport sector, particularly in rail operations and maintenance. Years of practical experience in the design, operation, and maintenance of heavy rail systems, light rail networks, and tram services have contributed to the advancement of urban mobility across the Middle East. These transport solutions support growing populations and rapidly expanding cities by improving connectivity, reducing congestion, and enhancing the reliability of public transportation systems.
Operational excellence within the transport sector is achieved through a strong emphasis on safety, sustainability, innovation, and performance management. Advanced maintenance strategies, efficient operational planning, and modern technologies are utilised to ensure transport systems continue to operate effectively while meeting the evolving expectations of passengers and transport authorities. By supporting large-scale transport infrastructure, Serco plays an important role in strengthening economic development and urban transformation throughout the region.
A primary area of focus remains the delivery of essential government services across several sectors, including defence, healthcare, space, transport, justice, migration, and citizen services. Operations throughout the Middle East are aligned with international standards and highly regulated frameworks to ensure secure, reliable, and transparent service delivery. Through these services, governments are supported in improving efficiency, enhancing public trust, and delivering better outcomes for communities.
The organisation’s experience in government service transformation has enabled the successful implementation of operational improvements that enhance citizen satisfaction and service accessibility. Process optimisation, digital transformation, and service innovation are applied to improve the quality and efficiency of public services while reducing operational costs. This approach allows government entities to modernise traditional systems and create more responsive, citizen-focused service environments.
A strong emphasis is placed on creating user-centred experiences across all areas of service delivery. Whether supporting contact centres, managing complex case handling processes, or implementing digital service platforms, every solution is designed with the end user in mind. This focus on customer experience helps organisations improve engagement, streamline communication, and increase service accessibility for diverse populations.
Within contact and call centre operations, modern technologies and operational best practices are applied to deliver efficient and responsive customer support services. Skilled professionals are trained to manage high-volume interactions while maintaining service quality, accuracy, and professionalism. By combining digital tools with human expertise, customer interactions become more efficient, personalised, and outcome-driven.
In sectors such as healthcare and migration, highly regulated operational frameworks are essential for maintaining security, confidentiality, and compliance. Extensive experience in managing sensitive services enables secure handling of data, processes, and customer interactions while maintaining the highest standards of governance and operational integrity. These capabilities support governments in delivering critical public services effectively while ensuring compliance with local and international regulations.
Innovation continues to play a significant role across all areas of operation. Emerging technologies, digital transformation strategies, and data-driven solutions are increasingly integrated into service delivery models to improve operational performance and customer outcomes. This forward-thinking approach supports organisations in adapting to changing market demands, evolving citizen expectations, and the growing importance of digital accessibility.
Sustainability and long-term value creation are also central priorities within operational planning and service delivery. By focusing on efficient resource management, continuous improvement, and future-ready infrastructure solutions, long-term operational resilience can be achieved across multiple sectors. These efforts contribute not only to organisational performance but also to broader economic and social development goals within the region.
Through decades of regional experience and international expertise, Serco continues to support governments and organisations in delivering essential services that improve everyday life for millions of people. The combination of operational excellence, innovation, customer-focused solutions, and industry expertise has positioned the organisation as a trusted partner across the Middle East. As industries continue to evolve and public expectations increase, the commitment to delivering efficient, secure, and high-quality services remains a defining aspect of operations throughout the region.
Open Positions & Qualifications
Operations Supervisor -ADAC Customer Service
Location: Abu Dhabi, United Arab Emirates
Category: Other
Job ID: 308868
Job Type: Full Time
Employment Type: Fixed Term
Operations Supervisor . Impact a better future . We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sect…
Instructor – General Aviation
Location: Abu Dhabi, United Arab Emirates
Category: Other
Job ID: 309599
Job Type: Full Time
Instructor – General Aviation. Impact a better future. Serco. At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future. We …
Customer Experience Agent (UAE National)Talent Pool
Location: Abu Dhabi, United Arab Emirates
Category: Other
Job ID: 307754
Job Type: Full Time
Customer Experience Agent UAE National- Talent Pool. Impact a better future . We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Trans…
Contact Centre Operator-Talent Pool
Location: Abu Dhabi, United Arab Emirates
Category: Other
Job ID: 304692
Job Type: Full Time
Employment Type: Fixed Term
Contact Centre Operator -Talent Pool. Impact a better future . We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence &…
Instructor – Air Frame & Power Plant
Location: Abu Dhabi, United Arab Emirates
Category: Other
Job ID: 309597
Job Type: Full Time
Instructor – Air Frame & Power Plant. Impact a better future. Serco. At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better futu…
Maintenance Test Pilot (MTP) – (CH-47)
Location: Abu Dhabi, United Arab Emirates
Category: Other
Job ID: 309605
Job Type: Full Time
Maintenance Test Pilot (MTP) – (CH-47). Impact a better future. Serco. At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better fu…
Avionics Technician CH-47
Location: Abu Dhabi, United Arab Emirates
Category: Other
Job ID: 309593
Job Type: Full Time
Avionics Technician CH-47. Impact a better future. Serco. At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future. We have…
Mechanic – 2nd Line CH-47
Location: Abu Dhabi, United Arab Emirates
Category: Other
Job ID: 309537
Job Type: Full Time
Mechanic – 2nd Line CH-47. Impact a better future. Serco. At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future. We have…
Customer Service Team Leader-Talent Pool
Location: Abu Dhabi, United Arab Emirates
Category: Corporate Operations and ICT
Job ID: 307749
Job Type: Full Time
Employment Type: Fixed Term
Customer Experience Team Leader. Impact a better future . We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advi…
Contact Centre Team Leader-Arabic Speaker-Talent Pool
Location: Abu Dhabi, United Arab Emirates
Category: Corporate Operations and ICT
Job ID: 307669
Job Type: Full Time
Employment Type: Fixed Term
Contact Centre Team Leader (Arabic Speaker) . Impact a better future . We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, D…
Avionics Technician – 2ND Line Armament / Electrical
Location: Abu Dhabi, United Arab Emirates
Category: Other
Job ID: 309600
Job Type: Full Time
Avionics Technician – 2ND Line Armament / Electrical. Impact a better future. Serco. At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impa…
Mechanical Designer & FEA Analysis
Location: Abu Dhabi, United Arab Emirates
Category: Other
Job ID: 309697
Job Type: Full Time
Employment Type: Fixed Term
Mechanical Designer & FEA Analysis. Impact a better future. At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future. We ha…
Maintenance Test Pilot (MTP) – (AS550)
Location: Abu Dhabi, United Arab Emirates
Category: Other
Job ID: 309595
Job Type: Full Time
Maintenance Test Pilot (MTP) – (AS550). Impact a better future. Serco. At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better fu…
Facilities & HSE Operations Engineer and Laboratory Management
Location: Abu Dhabi, United Arab Emirates
Category: Other
Job ID: 309698
Job Type: Full Time
Employment Type: Fixed Term
Facilities & HSE Operations Engineer and Laboratory Management. Impact a better future. At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that i…
Maintenance Test Pilot (MTP) – (Bell 407)
Location: Abu Dhabi, United Arab Emirates
Category: Other
Job ID: 309604
Job Type: Full Time
Maintenance Test Pilot (MTP) – (Bell 407). Impact a better future. Serco. At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better…
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