Keolis-MHI, a joint venture comprising Keolis (70%), Mitsubishi Heavy Industries Engineering (MHI) (25%), and Mitsubishi Corporation (MC) (5%), has been entrusted by Dubai’s Roads & Transport Authority (RTA) with a major nine-year contract to operate and maintain Dubai’s metro network and operate its tram network. The contract began on 8 September 2021 and includes a possible six-year extension.
Through this partnership, Keolis-MHI aims to maintain and further develop Dubai’s world-class public transportation system. The company has committed approximately 1,700 employees to the operation, with personnel trained to meet the highest international standards. Their work focuses on improving the passenger experience while maintaining excellent standards in health and safety, service quality, operational performance, innovation, and digital technology.
Keolis-MHI’s responsibilities are particularly significant because Dubai’s metro and tram networks are essential components of the city’s modern transportation system. The operator seeks to ensure that passengers experience reliable, safe, efficient, and comfortable journeys every day. By combining operational expertise with advanced technology and continuous improvement, Keolis-MHI is working to raise expectations for public transportation in Dubai.
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Keolis is a global leader in shared and multimodal mobility solutions. The company operates a wide range of transportation services, including trains, buses and coaches, trolleybuses, shared cars, river and sea shuttles, bike-sharing services, fully electric driverless shuttles, and urban cable cars. Its experience extends across 13 countries, where it works with more than 300 public transport authorities.
The company has more than 40 years of experience in operating and maintaining metro and tram networks around the world. Its international metro references include major networks in London, Lille, Shanghai, Hyderabad, and Doha. In the tram sector, Keolis has experience operating prominent networks such as Yarra Trams in Melbourne, Manchester, and Bordeaux. This extensive international experience provides valuable knowledge that can be applied to the Dubai metro and tram systems.
Keolis itself is owned by SNCF, which holds a 70% stake, while the Caisse de dépôt et placement du Québec (CDPQ) owns the remaining 30%. With approximately 70,000 employees worldwide, Keolis has developed significant expertise in managing complex public transportation systems and delivering mobility services to millions of passengers.
The partnership between Keolis, MHI, and MC brings together expertise in transportation operations, engineering, and international business. This combination supports Keolis-MHI’s objective of delivering dependable and innovative transportation services in Dubai.
Overall, the Keolis-MHI contract represents an important commitment to maintaining Dubai’s metro and tram networks at a world-class level. With a large, highly trained workforce, extensive international experience, and a strong focus on safety, performance, passenger service, and digital innovation, Keolis-MHI is positioned to contribute significantly to the continued development of Dubai’s public transportation system. The partnership also demonstrates the importance of international expertise and advanced operational practices in creating efficient, sustainable, and passenger-focused urban mobility.
Open Positions & Qualifications
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| Title | Location | Department |
|---|---|---|
| Power Supply Technician | Dubaï, AE, 114190 | Maintenance |
| Customer Service Agent – Tram | Dubaï, AE, 114190 | Operations |
| Station Agent (UAE National) | Dubaï, AE, 114190 | Operations |
| ATC Technician | Dubaï, AE, 114190 | Maintenance |
| Performance Analyst | Dubaï, AE, 114190 | Business Development |
| AFC Systems and Reporting Specialist | Dubaï, AE, 114190 | Maintenance |
| AFC Technician | Dubaï, AE, 114190 | Maintenance |
| Rolling Stock Technician | Dubaï, AE, 114190 | Maintenance |
| HR coordinator project & data analyst | Boston, MA, US, 02109 | Ressources Humaines |
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