The Ritz-Carlton Hotel Company, a luxury brand under Marriott International, operates world-class properties across the United Arab Emirates, including iconic hotels in Dubai such as The Ritz-Carlton, Dubai (Jumeirah Beach) and The Ritz-Carlton, Dubai International Financial Centre (DIFC). Delivering legendary guest experiences requires flawless financial administration behind the scenes. Within this luxury hospitality framework, the Accounts Receivable Supervisor plays a critical role in managing revenue flows, overseeing credit controls, enforcing internal financial standards, and maintaining healthy working relationships with corporate clients and partners.

Key Operational Responsibilities

The Accounts Receivable Supervisor ensures that all credit sales, corporate accounts, guest ledger transactions, and event billings are accurately tracked, billed, and collected in a timely manner. The primary duties fall into four distinct operational areas:

• Financial Record-Keeping and Auditing: Reviewing ledger entries, check figures, and financial postings to ensure total accuracy across all billing documents. The supervisor organizes and secures physical and digital financial records, cash equivalents, journals, and ledgers in strict compliance with Marriott’s internal control policies.
• Billing, Invoicing, and Collections: Preparing, auditing, and issuing detailed invoices and account statements to corporate clients, travel agencies, and event organizers. The role actively monitors outstanding ledgers, follows up on past-due balances, resolves billing disputes, and ensures full payment collection while safeguarding company assets.
• Period-End Closing and Reporting: Compiling, coding, and summarizing numerical data to produce statistical, accounting, and financial reports. The supervisor plays an essential role during month-end and period-end financial closings, completing necessary reconciliations and distributing audit reports to finance leadership.
• Team Leadership and Departmental Coordination: Serving as a departmental mentor and operational role model. The supervisor assigns daily tasks, monitors workflow execution, ensures quality standards are met on time, and coordinates seamlessly with front office, sales, and catering departments to streamline billing processes.

Workplace Standards, Ethics, and Physical Demands

Operating within a world-renowned luxury hotel brand demands high personal and professional standards. The Accounts Receivable Supervisor is expected to represent the property’s values through every interaction and work task:

• Professional Conduct and Confidentiality: Maintaining a immaculate, professional personal appearance in accordance with grooming guidelines. The position requires strict confidentiality regarding guest data, corporate contracts, and proprietary financial metrics.
• Communication and Teamwork: Communicating clearly, politely, and effectively across all written correspondence and phone interactions. The supervisor fosters positive working relationships across departments, listens to team concerns, and supports collective targets.
• Safety and Compliance: Adhering to all health, safety, and operational procedures, ensuring work-related incidents are reported immediately to management.
• Physical Capability: Handling routine administrative tasks that may involve moving, carrying, pushing, pulling, or placing office materials and document boxes weighing up to 10 pounds without assistance.

Candidate Qualifications and Experience Profile

While luxury hotel accounting involves complex financial systems, entry into this supervisory position evaluates a combination of foundational education, hands-on experience, and strong operational discipline.

• Educational Background: High school diploma or G.E.D. equivalent serves as the baseline requirement, though formal training or degrees in accounting, finance, or hospitality management are highly advantageous.
• Work Experience: Minimum of one year of related experience in accounts receivable, credit control, invoice reconciliation, or general financial accounting. Prior experience within hotel accounting departments or property management systems (PMS) significantly elevates an applicant’s candidacy.
• Supervisory Expectation: Direct prior supervisory experience is not strictly required, making this role an exceptional step-up opportunity for experienced accounting associates looking to transition into leadership positions.

Skills Required for Success

To excel in this role, candidates should demonstrate a robust technical and interpersonal skillset:

• Proficient knowledge of hospitality accounting software, general ledgers, and property management systems (such as Opera or Marriott financial suites).
• Strong analytical skills with meticulous attention to detail when auditing complex billing portfolios and bank reconciliations.
• Excellent negotiation and diplomatic communication skills to manage corporate collections professionally while maintaining client relationships.
• Efficient time-management abilities to handle competing priorities, tight period-end deadlines, and sudden billing inquiries.

Career Outlook and Application Guidance

Securing an Accounts Receivable Supervisor position within The Ritz-Carlton network opens extensive long-term career pathways within Marriott International’s global portfolio of hotels and resorts. Professionals in this role often progress toward Credit Manager, Assistant Controller, or Director of Finance positions.

Prospective candidates searching for finance and accounting jobs in Dubai should monitor the official Marriott International careers portal for verified job openings. Applicants should ensure their CV clearly highlights past achievements in accounts receivable, credit management, audit compliance, team collaboration, and financial software systems. Tailoring your application to demonstrate an understanding of luxury hospitality standards will position you as a top contender for financial leadership in the UAE hospitality market.

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